Anbieter: atlantis dx GmbH
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Why excellent customer service is so important for your company
Many companies today can no longer differentiate themselves from the competition through their products alone, but rather through good service and thereby gain an advantage. It is therefore becoming increasingly important to create positive experiences and interactions along the customer journey - even before the prospective customer actually becomes your customer.
In order to offer an optimal customer experience, you should give your customers the opportunity to get in touch with you via various channels. Effortless contact and interaction with you makes all the difference!
Realize your customer service project with atlantis dx!
A sophisticated customer service solution can not only increase the satisfaction of your customers, but also that of your own employees. For example, a tailor-made system for the internal IT helpdesk can considerably simplify work processes and thus increase the effectiveness of your team members. We can take your existing customer service solution to the next level, or develop your system from scratch.
We know what's important: After the service case is before the service case. In order to continuously improve your customer service, we recommend that you constantly review your own processes - and their effectiveness with regard to the service objective - and regularly scrutinize them critically. Let us give you independent advice on this!
Our services as customer service experts
- Initial and ongoing consulting and support with software selection
- Implementation of the Zendesk and SugarCRM customer service solutions
- Development of individual interfaces and integration into your system landscape
- Operation (on-premises or in the cloud) and maintenance with our DevOps service
- Support and extensions
1.
Requirements analysis and strategy
We carry out a requirements analysis in order to develop a customized strategy for you. We provide professional support for the needs-based design and definition of your service processes.
2.
Technical implementation
We implement the selected technologies with the best possible usability in mind. We integrate them into your existing system landscape and take care of the corresponding interfaces.
3.
Support and maintenance
We train your employees so that they can use the systems optimally. We carefully maintain the solutions used and ensure the best possible security and usability through regular updates. We also professionally implement extensions and adaptations to the growing needs of your company.
These customers rely on us as a customer service provider
Your advantages with us as an integration service provider
The complex task of selecting and implementing an individual customer service solution is our area of expertise. We support you from software selection and the definition of your service processes through to full implementation.
- You benefit from our many years of experience in the field of customer experience - we know the challenges and accompany you all the way to first-class customer service.
- Of course, we also attach great importance to an optimal customer experience and personal contact at eye level - for example, you can reach us via our ticket system, by phone or by e-mail.
- We are very familiar with digitalization and can develop complex interfaces individually for you - you receive a tailor-made solution that is optimally adapted to your requirements.
Your customer service provider from Hamburg
We look forward to getting to know you and your company and finding out more about your customer service project. Simply arrange a non-binding consultation with us and we will get back to you as soon as possible!
